Orders may be placed on our website or by submitting a purchase order to your account executive. A digital invoice for payment will confirm POs. Vesta will apply discounts on the confirmations based on order totals within three business days. Shipping and release forms will be included.*Please note that your first order must be placed with a Wholesale Representative.*

All prices on our website are in USD and FOB. Wholesale orders must meet the $15k order minimum to qualify for a 50 % discount tier.

All made-to-order orders require a 30% deposit at the time of order placement, with the remaining 70% is due upon shipment. We accept major credit cards and  ACH wire transfers. We do not accept payments from third parties. ACH payment is required for all international customers.

Vesta offers a 48-hour hold period for in-stock items before they are released back into inventory. Please note that 100% of the order total is required at the time of purchase to secure your items. Quick-ship items will be shipped 14-21 days from the date of the order placement.

Once an order is ready to ship, Vesta can hold your product for a maximum of 15 business days. Orders not picked up or shipped after this time frame risk cancellation, and your deposit is forfeited. Storage in our warehouses incurs a weekly fee of 1% of the order total based on the in-stock date. The minimum storage charge per order is $250.

Let Vesta manage shipping your product Quotes will be provided based on individual orders. All orders will be shipped from the Vesta warehouse nearest to your specified receiving location. Pricing will be provided in real-time to ensure the most accurate and up-to-date information. Partial shipments can be requested.

Will Call customers and customers using their own carrier can specify their preferred warehouse for order pickup or shipping. Will call pick-ups require an appointment.

A transfer fee of $75.00 per cubic meter will be applied to transfer product to one of four of Vesta’s Warehouses. Please note that not all items are eligible for transfer.

For the release of goods, all customers or their authorized carriers must provide the specific Vesta order number. We strive to facilitate efficient and convenient order delivery based on your preferences.

Please note that Vesta only accepts returns or exchanges with prior authorization. Returns must be new, unopened cartons, and in perfect condition. 

To request a return, please contact trade@vestahome.com. Return authorization must be obtained within 10 business days from the original shipment date. The original Vesta packaging, internal packaging material, and assembly hardware must accompany the returned items. Damaged returns will not be credited.

The customer is responsible for approved return shipping. Please be aware that authorized products returned via freight collection will not be accepted. A restocking fee of 25% will be applied to all returned goods. Special made-to-order order items cannot be returned except through an approved claim.

Floor samples, closeouts, and clearance items are considered "as is" and are final sale. Therefore, they are not eligible for return. Rejected or unauthorized returns will not be credited.

We appreciate your understanding of our return and exchange policy, which allows us to maintain the quality and integrity of our products.

At Vesta, we strive to give you accurate lead time estimates and fulfill our commitments to the best of our ability. However, please remember that these dates are estimates and may change unexpectedly due to factors beyond our control. As a result, Vesta cannot be held responsible for any losses or damages, whether direct, indirect, consequential, or incidental, that may occur due to any delays. We appreciate your understanding.

We work closely with our supply chain partners to ensure each production run falls within our approved variance range. Minor variances in size and shape may occur, as our products are individually crafted for each order. 

Rug Variations

Variations in weave, fiber size, color, and overall rug size (up to 5% in length and width) are normal characteristics of handmade rugs and are not considered a manufacturing defect.

Fabric Variations 

While we highly recommend ordering fabric swatches before finalizing your fabric selection, it's important to note that there may be dye lot variances from one bolt to another, resulting in slight color variations.

• Discounts/promotions cannot be stacked or retroactively applied.
• Damaged items moved from the original delivery address will not be eligible for return or replacement.
• Shipping charges will not be refunded once a return is initiated.
• Product must be inspected at the time of delivery or pick up. It is the customer's responsibility to note any damage or discrepancies.