All domestic made-to-order items will receive white glove delivery service.

With this service, your delivery will be scheduled at a time that is convenient for you. Our delivery team will carry the order into your interior. They will also unwrap and assemble the products (when applicable). The team will clean up and remove any packaging when they are done.

If multiple items are purchased together, including both quick ship and made-to-order products, your items may be delivered during different windows. Shipping costs will vary per item.

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  • Missed Deliveries

    If you are not present during the agreed-upon delivery window, you will be charged a rescheduling fee of $200.

  • Delivery Timeframe

    Deliveries can be scheduled Monday through Friday based on your location and the carrier’s availability.

    You will receive a scheduling link from us, allowing you to choose which day you would like to accept delivery. A recipient (18+) must be onsite to accept delivery.

  • Should Your Items Not Fit

    We urge you to carefully measure your space prior to placing an order. It is crucial to measure all doorways, hallways, and/or elevators that your items will have to pass through.

    If the delivery team is not able to bring your order inside due to its size, the order will be considered a return. We will refund the amount paid minus a 50% restocking fee and shipping fee once your order is received back at our facility.

  • Storage Servies

    Please note: Orders that are held at a local distribution center for more than 14 days will incur a weekly charge of $59 per item  (plus applicable taxes).

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