All of our items are made-to-order, which means each piece will be individually manufactured after your order is placed. With increased demand, our production process takes approximately 14–18 weeks. Please refer to each product for independent expected delivery times. 

Variations in lead times are dependent on production and production cannot be expedited.  Rush shipping may be available upon request for specific items. Please speak with your rep to discuss product availability or reach out to elevate@vestahome.com for additional options and pricing. You will be able to schedule a delivery date once your order has shipped.

We assess shipping costs starting at 12% of the total order. This rate will vary depending on your location and order size. Our dedicated sales representatives  will clarify the shipping costs when you place your order.

Furthermore, we offer marketing services such as photography + videography as well as branding, social media and marketing strategies.

In-stock orders that require transportation across different markets may be subject to additional shipping fees.

For orders that need to be shipped outside of the 48 contiguous states, it is the client's responsibility to source and hire a freight forwarder.

The shipping address to your freight forwarding company must be within of the 48 contiguous states. 

You will incur a delivery fee to your freight forwarders address.

Any trips with 2+ flight of stair will incur a  $100 fee per additional flight.

If you are not present during the agreed-upon delivery window, you will be charged a rescheduling fee of $200.

Deliveries can be scheduled Monday through Friday based on your location and the carrier’s availability. You will receive a scheduling link from us, allowing you to choose which day you would like to accept delivery. A recipient (18+) must be onsite to accept delivery.

We urge you to carefully measure your space prior to placing an order. It is crucial to measure all doorways, hallways, and/or elevators that your items will have to pass through. If the delivery team is not able to bring your order inside due to its size, the order will be considered a return. We will refund the amount paid minus a 50% restocking fee and shipping fee once your order is received back at our facility.

Please note: Orders that are held at a local distribution center for more than 14 days will incur a weekly charge of $59 per item (plus applicable taxes).

Returns:

You must create your made-to-order or quick ship return request within 14 days of delivery. To begin the return process, email pictures of your item to elevate@vestahome.com. A member of our team will be in touch shortly. You can then arrange for our delivery partner to pick up your return. The furniture must be picked up within your 14-day return window. Returns picked up outside of 14  days will not be honored. Once picked up, you will be refunded for the returning furniture minus a 50% processing fee. Return eligibility is determined at our discretion; damaged items cannot be returned.

Exchanges:

We do not allow any exchanges.

Made-to-order and quick ship products are fulfilled 48 hours after your order is placed. You can request a cancellation within 48 hours of placing your order for a full refund. Order cancellations requested after 48 hours will be refunded in full minus a 25% processing fee.

Made-to-order cancellations that are requested 14+ days after order placement, or after the order has been shipped,  will incur a 50% fee.

Made-to-Order Items

Order modifications on made-to-order items are free within 48 hours. We want to make sure your piece(s) are just as you envisioned them — which is why we offer the flexibility to adjust your order. Upon receiving your order, we immediately begin processing your purchase, and any changes during the fulfillment process result in lost time and materials. As with our cancellation policy, we ask that you finalize all order modifications within 48 hours of purchase. After 48 hours, there is a 25% order modification fee. Order modifications requested after 14 days will incur a 50% cancellation fee. 

Please note: Order modifications may impact your delivery timeline.

Quick Ship Items

Your quick ship items will be fulfilled within 48 hours of purchase and are not eligible for modifications.

We encourage you to inspect your item(s) as soon as you receive them. If you have any quality concerns,  we're happy to work with you to correct the issue. To report any problems, please send a photo to <elevate@vestahome.com>  within 72 hours.

Made-to-Order Variances 

We work closely with our supply chain partners to ensure each production run falls within our approved variance range. Minor variances in size and shape may occur, as our products are individually crafted for each order. 

Rug Variations

Variations in weave, fiber size, color, and overall rug size (up to 5% in length and width) are normal characteristics of handmade rugs and are not considered a manufacturing defect.

• Our return policy is limited to one return per household.
• Discounts/promotions cannot be stacked or retroactively applied.
• Damaged items that have been moved from the original delivery address will not be eligible for return or replacement.
• The shipping charge will not be refunded once a return is initiated